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Home
Program
Overview
How
do I get involved?
- Participants:
- Class
of 2001
- Class
of 2002
- Class
of 2003
- Class
of 2004
- Class
of 2005
Learning
Resources
- Current
Class
- Dates & Locations
- Binder Materials
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Additional Learning Opportunities
Below you'll find titles of OD & Learning Center
courses that can enhance customer service within
an office environment. Visit the online course
catalog to read more about these courses and
to register for an upcoming session.
For the individual employee
- Creative Thinking & Problem Solving
- Customer Service for Front-line Service Providers
- Preventing Burnout
- Communication—Effective Listening
- Conflict Management
- Getting There: The Professional You
For the Manager
- Outstanding Customer Service for Managers
- Advanced Customer Service for Managers
- Coaching Skills for Managers
- What Would You Do? Workplace Ethics
For your team
- Myers-Briggs Type Indicator Part I
- Myers-Briggs Type Indicator Part II
- Stress Management
- Serving International Customers and Students
In the future, this page will also assist anyone looking to learn about or improve customer service by offering the following:
- Articles related to customer service
- Links to web sites offering customer service assistance
- White papers on customer service
- Book reviews and book listings
- Other helpful resource materials
The Learning Resources page is currently under construction.
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