After earning an MBA with distinction, from Quinnipiac College, Kathi began her career in training when she was offered the opportunity to revive a computer learning center operating in the red.  She took over the management of Boston Lanop, a satellite center of a national chain of computer certification centers, and re–engineered the policies, procedures and reporting methods inline with the corporate mission and objectives. Based on the success of the Boston business model, Kathi was awarded the opportunity of opening a new Lanop center in Tampa and eventually rolled out the successful formula to ten of the Lanop centers.  Kathi maintained full responsibility for the Boston and Tampa centers in addition to providing management support for several west–coast centers. The hectic pace of hotels, airports and travel led Kathi to accept an offer to manage the Lanop center in CT. Prior to entering the training industry, Kathi was self–employed as a manufacturers’ representative for various housewares and paint sundry manufacturers and later for stationery, gift and party goods suppliers. Kathi received her B.F.A. in Art and Design from Pratt Institute in Brooklyn, which prepared her for her first job out of college working in the jewelry district of Manhattan.  As the production manager for a jewelry designer, Kathi was responsible for developing the manufacturing process and timely delivery of porcelain jewelry inset with precious and semi–precious gemstones with gold and silver findings. Kathi continues to live in the New Haven area and thoroughly enjoys being part of the Yale community. kathi.goodfriend@yale.edu Phone: 203-436-2383 KATHI GOODFRIEND is a Learning Associate responsible for providing technical training for the Yale University staff, with 11 years of prior experience in the training industry.  Kathi’s focus is on the delivery of training in MS Office Applications (Word, Access, Excel and PowerPoint), Oracle HR applications, and other Yale supported computer applications, both in a classroom setting and on a consulting basis.  She also enjoys conducting entry–level computer classes at the Dixwell–Yale Community Learning Center. Prior to joining the Yale community, Kathi was the Operations and Training Manager for New Horizons Computer Learning Center with full responsibility for coordinating application, technical and soft skills training.  She managed a team of instructors and support staff, and was responsible for scheduling, resource allocation, equipment setup, client–site training, logistics and customized course content.   In addition to managing budgets and profitability, she made client satisfaction a high priority by providing excellent customer service and training delivery.