Training Programs |
Format, Statistics, and Notes |
| Oracle Training and Consulting |
31 titles (up from 25); in-class
instruction, user access, and one-on-one consulting;
over 4,000 staff/faculty trained; no fees for classes;
introduced new 50 minute workshops this year |
| IT Training and Consulting |
39 titles (up from 36); in-class
instruction and one-on-one consulting; average class
size = 8; no fees charged for basic courses (9 titles);
added evening classes and mini-workshops this year |
| Ad hoc: Management Classes |
75 titles (up from 50 titles); in-class
instruction; one-on-one management coaching provided
on limited basis; mix of fee and free classes; added
evening classes and mini-workshops |
| Ad hoc: Yale-Specific Classes |
35 titles (up from 24); in-class
instruction; often taught by a Yale "expert"; majority
of classes are free |
| Ad hoc: Work/Life Classes |
Used to be called "Personal Development";
24 titles (up from 23 titles); in-class instruction;
mix of free and fee classes; often taught by a Yale
"expert" |
| Ad hoc: Career Development Classes |
36 titles (up from 26); in-class
instruction; also some retreats; majority of classes
have a fee |
| Sexual Harassment Training Compliance |
Oversee compliance with sexual harassment
training; virtually all M&P's now in compliance;
faculty compliance targeted for 2003-2004; no fees
charged |
| Management Training Institute |
By nomination only; 35 participants
from City, Yale, and nonprofits; sponsored by Office
of New Haven and State Affairs; for top managers;
held biennially; all instruction provided free of
charge by Yale faculty and alumni; Class of 2003
begins in October, 2003 |
| Customer Service Institute |
30 participants (5-7 teams); held
annually; 10 sessions; graduation requirements include
a team project; institute is currently in its 3rd
run; additional classes added for team sponsors;
fee charged per team |
| Supervisory Skills Institute |
30 participants; 2x/year; 11 required
courses, pre and post-testing done; requirements
must be met to graduate; fee charged; 1st run sold
out; next run begins in 2004 |
| Executive Roundtables |
4-5x/year; Yale administrators and
leaders speak to their peers about their OD and
management work in their department; by invitation
only; limited to 25; held over lunch; no fee |
| Management Speakers Series |
2-3x/year; audience per session =
150; top experts in their field speak to large audience;
talks are often co-sponsored by another organizational
unit; no fee; for next two years, series will focus
on "spirit at work," cosponsored by the Divinity
School |
| Business Managers Institute |
26 participants; in-class instruction;
9 required courses; pre and post-assessments; requirements
must be met to graduate; no fee; target audience
is Yale administrators and business managers |
| Customized Management Training |
Done by request for departments around
campus; sometimes outsourced to consultants but
often done by Learning Center staff |
| OD Programs and Services |
| Employee Performance and Development
Program |
University-wide, free consultation
and training program to introduce customized performance
management systems to departments throughout the
university; over 110 staff and supervisors currently
in program; 25 departments have received consultation
services (up from 15 last year) |
| Organizational Development Interventions |
175+ interventions over last four
years; done at request of head of department; interventions
range from one-day retreats to multi-year diagnoses
and programs; all interventions are customized;
majority are done at no charge |
| New Employee Orientation |
All day program to introduce new
employees to Yale; held 46 Mondays/year; appx. 1200
new employees per year go through program; program
captures 95% of new employees; average satisfaction
rating of 3.8 on scale of 1-4; working to include
post-doctoral fellows and associates in program |
| Succession Planning Program |
Executive on loan from Provost's
Office for two years; program will provide continuity
in management, leadership, and historical knowledge
as staff leave the University |
| Career Path and Counseling Program |
Full career path and counseling program
for all employees to be developed by executive on
loan from Provost's Office |
| Consultant Referral Database |
Online database of prescreened OD
and training consultants for the Yale community;
was upgraded in FY03 for greater ease of use |
| Other Programs and Services |
| Yale Administrative Professional
Day |
One day celebration for the support
staff; held in April; 600+ C&T's attended in 2003 |
| Benefits and Learning Fair ("Expo") |
Biennial fair to showcase benefits
and learning opportunities around Yale and the State
of Connecticut; 1000+ staff attended in 2000; Will
run in October, 2003 in partnership with Benefits;
fair will last two days and be held on both sides
of campus; anticipate 1,200 attendees and 50 exhibitors;
key outreach method to C&T's, S&M's, and faculty |
| Training Management System |
University-wide training management
system to ensure better compliance and reporting;
designed by request of Provost Office; financed
by VP of F&A; 88,000 records in system from 12 Yale
departments; system helped University meet HIPAA
requirements; website went live in February 2003 |
| Tuition Assistance Program |
Administration of the University's
Tuition Assistance Program; $750,000+ processed
annually |
| ASD Communications |
Oversight and management of Communications
Program for ASD; currently being upgraded to a more
strategic function with intention to provide Communication
services for all of F&A |
| Work/Life Program (and Child Care
Referral Benefit) |
Oversight and management of the University's
childcare referral program; over 300 referrals for
staff and faculty; recent addition to the Learning
Center's portfolio; released new Work/Life website;
created babysitting service; coordinated various
training events for child care center staff; will
be undergoing further upgrades in the coming year |
